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Quality Assurance Supervisor
A Quality Assurance Supervisor is responsible for ensuring that quality standards are met in a factory. This involves the supervision of inspection methods, including the development and application of control plans, and statistical techniques.

Job Description

In many factories, high-speed powerful machinery is operating, using molten materials with temperatures in the thousands of degrees. The safety of workers and machinery becomes a major issue, while at the same time, the mass production of similar products has created a need to ensure that all items are of the same quality.

In cooperation with other workers such as the machine operators and process engineers, a Quality Assurance Supervisor regularly works to resolve quality issues by reviewing standards and procedures of operation and performing audits.

Daily Activities
  • tests products and processes for quality;
  • reviews defects in materials or processes;
  • investigates and resolves quality issues;
  • ensures government regulations are met;
  • develops and applies standards (e.g. quality control manuals);
  • communicates with personnel, vendors, inspectors;
  • prepares reports addressing quality performance;
It is essential for the Supervisor to be familiar with all documents, specifications and contractual requirements used by government, company, customer, and vendor personnel in order to conform to quality standards and ensure products are free of defects. The Quality Assurance Supervisor will develop and enforce guidelines to ensure that machines and processes work well and that high-quality products are being made.

Quality Assurance Supervisors are presented daily with numerous tasks and projects to manage; part of the challenge of the job is the ability to stay focused on a problem and avoid being diverted by co-workers or other tasks. It is important to be able to see a complex problem from all angles before acting, in order to find sensible solutions and make decisions regarding quality issues.

The ability to work through problems logically and see patterns of data overlooked by others allows the supervisor to analyze problems and develop steps as part of a solution. Detail and precision work are key functions as the Quality Assurance Supervisor is responsible for making sure quality is maintained. Often times, the Quality Assurance Supervisor may be faced with co-workers who are annoyed or inconvenienced by suggested solutions necessary to improve production or the quality of a product. It is important to stand by decisions and not be diverted by the opinions of others.